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Your Questions, Answered

Everything you need to know about Smooth Boss is right here. From shipping to returns and everything in between, we’ve made it easy to find the information you need.

Shipping

Smooth Delivery, Every Time

How long will it take to receive my order?

We process orders within 24 hours. Once dispatched, deliveries typically take 5–7 business days across Australia, ensuring you get your products quickly.

Do you offer international shipping?

Currently, we only ship within Australia. However, we are working on expanding our reach to international customers soon.

How much does shipping cost?

Good news! We offer free shipping on all orders, no matter the size, anywhere within Australia.

Can I track my order?

Absolutely! As soon as your order is shipped, we’ll send you a tracking number so you can monitor its journey to your doorstep.

Refunds & Returns

Hassle-Free Returns

What is your return policy?

We offer a 30-day, no-questions-asked money-back guarantee. If you’re not satisfied with your purchase, simply return it for a full refund.

How do I return a product?

Just email us at info@smoothboss.com.au, and we’ll provide instructions for returning your product. Make sure it’s in its original packaging.

Will I need to pay for return shipping?

Yes, customers are responsible for return shipping costs. We recommend using a trackable service to ensure your item reaches us safely.

How long does it take to process a refund?

Once we receive your return, we will process your refund within 5 business days. You’ll receive an email confirmation once it’s done.

Product Care & Maintenance

Keep Your Tools in Top Shape

How do I clean my Smooth Operator trimmer?

After each use, clean the blades with the included brush and wipe them down with a damp cloth to ensure they stay in top condition.

How often should I replace the blades?

To keep your grooming experience smooth and sharp, we recommend replacing the blades every 3 months, or sooner if you notice dullness.

Is the Smooth Operator waterproof?

Yes, the Smooth Operator is IPX-6 waterproof, making it perfect for use in the shower. It’s designed to handle full-body grooming, even in wet conditions.

How do I charge the trimmer?

The Smooth Operator comes with a USB charging cable. It takes around 90 minutes for a full charge, which gives you up to 90 minutes of running time.

Sensitive Areas

Smooth Grooming, Every Time

Is the Smooth Operator effective for delicate areas?

Yes, the Smooth Operator is crafted for precise, close trimming on all body areas, including sensitive spots. Its design minimizes nicks and cuts, providing a smooth experience even in delicate regions.

Does it work well for thicker hair on sensitive skin?

Absolutely. The Smooth Operator’s powerful motor and sharp blades handle thicker hair while being gentle on sensitive skin, ensuring a comfortable grooming experience.

Are there specific care tips for trimming delicate areas?

Yes, for best results, use a steady hand and always take your time to ensure precision.

Does it have anti-irritation features?

Yes, the ceramic blades are engineered to reduce friction and irritation, making the trimmer suitable for delicate skin. This design ensures a smoother, more comfortable grooming experience.

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